Nexo EV Warranty Policy
Every Nexo Nine 1500W and SU7 2000W is covered in writing. Here is exactly what that means.
Covered
- Manufacturing defects in the battery pack, motor, controller and listed electronic parts within the periods above.
- Repair or replacement of the defective part at Nexo's discretion.
- Support through any Nexo store in 29 cities or the head office in Arifwala.
Not covered
- Painted parts, ABS body parts and plastic parts
- Accident or crash damage
- Physical damage or misuse
- Water damage
- Normal wear-and-tear items (tyres, brake pads, bulbs)
- Unauthorised modifications or repairs
Three steps, mostly on WhatsApp
Message support
WhatsApp +92 321 5555249 with your name, booking number or CNIC used at purchase, the model, and a short video or photo of the issue.
Diagnosis
A Nexo technician confirms the fault remotely or at your nearest store. Most battery and controller issues are diagnosed within a working day.
Repair or replacement
Approved parts ship from the head office to your store. You'll be told the timeline before any work starts.
Warranty periods run from the date of purchase shown on your Nexo warranty card. Terms subject to the full conditions provided at purchase; Nexo EV reserves the right to update this policy for future purchases.